How quickly will my order ship?

Your order will ship via DHL and typically arrive within 4-8 days for US addresses.

What if I need my order faster?

If you need your cookie cutters faster, order from our Amazon store in the USA and select a rush shipping method.

Where does Lorena’s Sweets ship to?

We currently ship from Costa Rica to the United States and DHL destinations all over the globe.

How much does shipping cost?

We have on automatic calculation to your destination according to the DHL shipping form in our cart.

I forgot to add an item. If I contact Lorena’s Sweets can it be added to my order?

No. We are unable to change or cancel your order once it has been submitted.

Return and refund policy:

All sales are final. No refunds, no returns. More information here.

When will I be emailed my tracking information?

You will be emailed your tracking information after 5pm EST on the day your package has shipped. If you have not received your tracking information 3 business days after placing your order, please contact email: info@lorenassweets.com

Should I include a comment for special delivery requests or concerns?

No. Lorena’s Sweets cannot relay this information to your local postal carrier. Please contact your local post office concerning special delivery requests or concerns.

Who is responsible for customs fee and taxes when ordering from www.lorenassweets.com?

The client expressly agrees to cover all of the respective expenses and taxes that are needed to retrieve the products in customs, as well as any other requirements that the authorities of said country may request. ALL SALES ARE FINAL FROM www.lorenassweets.com. More information here.

Last updated: 2023/07/10